*Skype is not responsible for the content of external sites. Start with a search for your question – chances are, the answer’s already there. Wait 30 minutes, and then ask the user to try signing in again. Your user license screen may be different from this example. Verify that the user is licensed for Skype for Business Online. In the right pane, select Licenses and Apps. If you’ve tried the tips above and you’re not back up and running, the Skype Community has lots of helpful information. Go to Users > Active users, select the user that you want to check the license status. In order to receive notifications, you need to be connected, signed in, and have notifications enabled in the app, on your device and allowed by the network you are connected to. How to Check Skype Permission Settings on Android and iOS Make sure Skype has permission to use your devices camera and microphone. If you’re not sure how to change your password, this article will tell you how. Learn more * about blocking internet access on Android apps.Ĭhange your password. If you’re using an Android device, make sure you haven’t blocked internet access to the Skype app. If you need help with downloading, check this article and select the operating system you use. Switch from cellular mobile data to Wi-Fi to ensure you have enough bandwidth.ĭownload the latest version of Skype. After migrated/moved to Microsoft 365/Office 365/M365/O365, from local/on-premises exchange server/local exchange server, Outlook on computer/PC/cell phone/mobile phone on the same network with domain controller/DNS server keeps asking permission for autodiscover. If you can read this page from your mobile device, you’re connected. Make sure your mobile device is not offline.Ĭheck your internet connectivity by opening any other web page. If you see a "Sorry we couldn't connect to Skype", "Skype can't connect" or "Unable to receive notifications" message when you try to use Skype, the most likely cause is a poor internet connection, or no internet connection.
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